Frequently Asked Questions

Need to get in touch with us?

We can be reached at contactus@paz-creations.com. We respond to all inquiries within 24 hours.

How long does it take to fulfill my order?

Your Paz Creations treasures are sent from our studio in Israel or our warehouse in the United States. Depending upon where YOU live, that will dictate how long items take to reach you! Most items are delivered within 2 weeks of order.

What Shipping Methods do you Offer?

All of them!! Expedited, or Regular. Choose your shipment method at checkout.

What kind of metal is the Paz Creations Collection Created in?

We use sterling silver, marked with the 925 stamp, 14K gold as well as gold plating. Our jewelry is nickel free.

Do you Ship internationally? 

While we are happy to ship internationally, it sometimes will be dependent upon where your item is being shipped from. Please NOTE:  we declare the actual value on the customs form and we cannot guarantee a specific delivery time frame, as international orders have to go through customs. *please note we are not responsible for any additional fees or service charges incurred by customs or your chosen mail carrier.

What is that small square in my pouch? 

The small black paper absorbs moisture and will prevent your newest treasure from tarnishing. 

Do you offer price adjustments?

We reserve the right to modify or change prices without notice. Price adjustments will not apply to:

  • Previously purchased items
  • Items on clearance
  • Holiday promotions
  • Items purchased on other online shopping outlets

What about Coupons or Discounts?

While we may offer coupons or discounts on purchases, they can not be retroactively applied. 

What are the policies on jewelry with Roman Glass?

The beauty of Roman Glass is its patina and the process it takes in its hand application. To preserve your glass, avoid contact with water, lotion, soap, perfume and any harsh chemicals. We will not accept returns of Roman Glass that have been exposed to the above elements.

What are the policies on jewelry with 14K gold plating?

Our 14K gold plating is applied with a high quality and advanced plating process. Exposure to moisture, polishes, chemicals, perfumes, excessive rubbing, soaps etc, may accelerate the fading of plated jewelry. Returns or exchanges on plated jewelry will only be accepted within 30 days of purchase. 

Need to return your purchase?

Please click on this link for our shipping, refund, and return policies. .

Will you refund expedited shipping costs?

Shipping costs are not refundable.